Baseplate Extra for making larger shapes

We ship out orders every business day (Mon-Fri) from our warehouse in Melbourne and can ship to any address in Australia and New Zealand. Your order will be dispatched on the next shipping day after you have placed your order. If you require an order urgently (and it is prior to 2.30pm AEST), please place it through the website and then call us with your order number and we will do our absolute best to get it into the post the same day. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. At Luna Wedding & Event Supplies we ship with Australia Post Registered Couriers and Couriers Please. Shipping cost is simply based on the weight of your order and is calculated automatically in your cart based on the rates these couriers charge us. As we ship large quantities every day with Australia Post and Couriers Please, Luna Wedding & Event Supplies is able to provide great shipping rates Australia Wide. For Express Post we always use Australia Post, for regular registered delivery we either use Australia Post or Couriers Please. Please note these are signature services so if you are not home at the time of delivery a card will be left with options including: re-delivery or pickup from the local Post Office, Couriers Please depot or Newsagent.

Returns Policy

30 Day Money Back Guarantee!*

When you receive your amazing package via courier to your door, open up and if you're not 100% happy with your purchase then simply pay for the return delivery of the products in the new condition they were sent to you in and we'll give you a full refund minus any original postage costs.

To lodge a return, please contact us via phone or email and explain your reason for return and we will assist. You can return products to our warehouse at 10/65 Barry Street Bayswater VIC 3153.

We will issue your refund as soon as we have received and inspected the goods you have returned. This is usually well within 2 weeks of the day you post it back to us but may be slightly longer for international returns.

If you are returning the product due to a fault with the product, rather than just change of mind, then please call or email us first. If it is determined that the product is faulty, we will arrange for the return postage to be paid.

Luna Wedding & Event Supplies highly encourage our customers to open their package as soon as they receive it and check that they are happy with the order. We are very proud of our quality control systems, excellent packers and fast postage process, which is reflected in our customer satisfaction and feedback. However, like in any dispatch business, packing mistakes and manufacturing faults can very occasionally occur. We will always work with our customers to resolve any issues in accordance with our gold star refund/returns policy as an utmost priority, but Luna Events can not be held liable for or offer exchange or refunds of any stock that has been used.

*No returns or refunds are accepted for clearance or sale stock.

When you receive your amazing package via courier to your door, open up and if you're not 100% happy with your purchase then simply pay for the return delivery of the products in the new condition they were sent to you in and we'll give you a full refund minus any original postage costs.

To lodge a return, please contact us via phone or email and explain your reason for return and we will assist. You can return products to our warehouse at 10/65 Barry Street Bayswater VIC 3153.

We will issue your refund as soon as we have received and inspected the goods you have returned. This is usually well within 2 weeks of the day you post it back to us but may be slightly longer for international returns.

If you are returning the product due to a fault with the product, rather than just change of mind, then please call or email us first. If it is determined that the product is faulty, we will arrange for the return postage to be paid.

Luna Wedding & Event Supplies highly encourage our customers to open their package as soon as they receive it and check the are happy with the order. We are very proud of our quality control systems, excellent packers and fast postage process, which is reflected in our customer satisfaction and feedback. However, like in any dispatch business packing mistakes and manufacturing faults can very occasionally occur. We will always work with our customers to resolve any issues in accordance with our gold star refund/returns policy as an utmost priority, but Luna Events can not be held liable for or offer exchange or refunds of any stock that has been used.

*No returns or refunds are accepted for clearance or sale stock.