POSTAGE:
* Same day dispatch can be arranged up until 11am if you contact us on 03 97624431.
Standard cut off time for same day dispatch is 6am Melbourne time for all other orders. Any orders placed after 6am will be dispatched the following business day.
URGENT ORDERS: If you have an urgent deadline or are unsure of which courier service to choose, please call our office on 03 97624431 for assistance. If contacted prior to 11am Melb AEST, we can often push orders out the same day or arrange same day pickup if required. Please call us first to check with our team if it's possible.
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer', we will post your order within 1 business day of your payment clearing.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and postcode into this box. Shipping options and prices will appear.
POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service. Direct Freight assumes Authority To Leave on all orders, unless otherwise arranged.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK -PREMIUM AIR
Signature Required unless Safe Drop available
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This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.
Currently taking approximately 1-3 Business Days
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Startrack shipping time estimate Here |
STARTRACK - REGULAR
Signature Required unless Safe Drop available
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This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.
Currently taking approximately 3-5 Business Days
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Startrack shipping time estimate Here
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EXPRESS POST - AUS POST
Signature Required
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This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.
Currently taking approximately 1-3 Business Days
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Australia Post shipping time estimate Here |
REGULAR POST - AUS POST
Signature Required
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Normal road service with Australia Post.
Currently taking approximately 5-10 Business Days
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Australia Post shipping time estimate Here |
DIRECT FREIGHT
Authority To Leave on all orders unless you notify us
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Direct Freight Express provides a national express road transport service. This is a cost effective express service, great for large bulky items.
Currently taking approximately 1-3 Business Days
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Direct Freight shipping time estimate Here |
DOMESTIC (ARAMEX & COURIERS PLEASE)
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This is also a road service and takes the longest for delivery. WA and remote area orders can take 6-8 weeks.
Slowest Service 5-20 Business Days
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LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.