Dazzling Freestanding Display Walls

Colour: Lavender Purple Pink Flowers, Gold Mesh frame

What's included: 15 x Lavender Purple Hydrangea Flower Wall Panels, 1 x Square Edge 2m x 1.5m Free Standing Flower Wall Frame, Cable Ties for attaching Panels 

Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. We highly recommend weighing down each base to avoid the frame being knocked or blown over, especially when fully weighted with flower panels/ decorations. E.g. tent pegs and sand bags (on grass) or sandbags on solid surfaces. Only use in areas sheltered from weather, do not use in windy conditions. It is the users' responsibility to asses the environment they are setting up in, secure the frame accordingly, and keep children safe.

Uses: Popular for both indoor and outdoor use in areas sheltered from weather. Be careful to distribute weight evenly, especially outside, and weight the base as per safety instructions above. 

How to make the Flower wall: Most popular set up is using 15 of our 60x40cm flower wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Flower Panels are fabric flowers with plastic mesh backing. Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 180cm wide (including panels)

Frame Assembly: Easy click system means the frame can be assembled very quickly,  no tools needed to tighten the bolts. 
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Other Uses: This package is great value for creating a freestanding  flower wall. For future setups, or in addition to the Flower setup, use the frame in conjunction with our other artificial flowers, greenery, garlands and balloons! (see photos for examples)

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs and the panels about 7kg (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Colour: Pink Flowers, Gold Mesh frame

What's included: 15 x Pink Hydrangea Flower Wall Panels, 1 x Square Edge 2m x 1.5m Free Standing Flower Wall Frame, Cable Ties for attaching Panels 

Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. We highly recommend weighing down each base to avoid the frame being knocked or blown over, especially when fully weighted with flower panels/ decorations. E.g. tent pegs and sand bags (on grass) or sandbags on solid surfaces. Only use in areas sheltered from weather, do not use in windy conditions. It is the users' responsibility to asses the environment they are setting up in, secure the frame accordingly, and keep children safe.

Uses: Popular for both indoor and outdoor use in areas sheltered from weather. Be careful to distribute weight evenly, especially outside, and weight the base as per safety instructions above. 

How to make the Flower wall: Most popular set up is using 15 of our 60x40cm flower wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Flower Panels are fabric flowers with plastic mesh backing. Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 180cm wide (including panels)

Frame Assembly: Easy click system means the frame can be assembled very quickly,  no tools needed to tighten the bolts. 
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Other Uses: This package is great value for creating a freestanding  flower wall. For future setups, or in addition to the Flower setup, use the frame in conjunction with our other artificial flowers, greenery, garlands and balloons! (see photos for examples)

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs and the panels about 7kg (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Colour: White Hydrangea Flowers, gold frame.

What's included: 15 x White Hydrangea Flower Wall Panels, 1 x Square Edge 2m x 1.5m Free Standing Flower Wall Frame, Cable Ties for attaching Panels 

Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. We highly recommend weighing down each base to avoid the frame being knocked or blown over, especially when fully weighted with flower panels/ decorations. E.g. tent pegs and sand bags (on grass) or sandbags on solid surfaces. Only use in areas sheltered from weather, do not use in windy conditions. It is the users' responsibility to asses the environment they are setting up in, secure the frame accordingly, and keep children safe.

Uses: Popular for both indoor and outdoor use in areas sheltered from weather. Be careful to distribute weight evenly, especially outside, and weight the base as per safety instructions above. 

How to make the Flower wall: Most popular set up is using 15 of our 60x40cm flower wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Flower Panels are fabric flowers with plastic mesh backing. Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 180cm wide (including panels)

Frame Assembly: Easy click system means the frame can be assembled very quickly,  no tools needed to tighten the bolts. 
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Other Uses: This package is great value for creating a freestanding white flower wall. For future setups, or in addition to the white setup, use the frame in conjunction with our other artificial flowers, greenery, garlands and balloons! (see photos for examples)

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs and the panels about 7kg (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Colour: Blush Pink Flowers, Gold Mesh frame

What's included: 15 x Blush Hydrangea Flower Wall Panels, 1 x Square Edge 2m x 1.5m Free Standing Flower Wall Frame, Cable Ties for attaching Panels 

Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. We highly recommend weighing down each base to avoid the frame being knocked or blown over, especially when fully weighted with flower panels/ decorations. E.g. tent pegs and sand bags (on grass) or sandbags on solid surfaces. Only use in areas sheltered from weather, do not use in windy conditions. It is the users' responsibility to asses the environment they are setting up in, secure the frame accordingly, and keep children safe.

Uses: Popular for both indoor and outdoor use in areas sheltered from weather. Be careful to distribute weight evenly, especially outside, and weight the base as per safety instructions above. 

How to make the Flower wall: Most popular set up is using 15 of our 60x40cm flower wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Flower Panels are fabric flowers with plastic mesh backing. Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 180cm wide (including panels)

Frame Assembly: Easy click system means the frame can be assembled very quickly,  no tools needed to tighten the bolts. 
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Other Uses: This package is great value for creating a freestanding  flower wall. For future setups, or in addition to the Flower setup, use the frame in conjunction with our other artificial flowers, greenery, garlands and balloons! (see photos for examples)

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs and the panels about 7kg (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Colour: Pink, Peach and White Flowers, Gold Mesh frame

What's included: 15 x Rose and Hydrangea Flower Wall Panels, 1 x Square Edge 2m x 1.5m Free Standing Flower Wall Frame, Cable Ties for attaching Panels 

Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. We highly recommend weighing down each base to avoid the frame being knocked or blown over, especially when fully weighted with flower panels/ decorations. E.g. tent pegs and sand bags (on grass) or sandbags on solid surfaces. Only use in areas sheltered from weather, do not use in windy conditions. It is the users' responsibility to asses the environment they are setting up in, secure the frame accordingly, and keep children safe.

Uses: Popular for both Indoor and Outdoor use in areas sheltered from weather. Be careful to distribute weight evenly, especially outside, and weight the base as per safety instructions above. 

How to make the Flower wall: Most popular set up is using 15 of our 60x40cm flower wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Flower Panels are fabric flowers with plastic mesh Backing. Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 180cm wide (including panels)

Frame Assembly: Easy click system means the frame can be assembled very quickly,  no tools needed to tighten the bolts. 
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Other Uses: This package is great value for creating a freestanding Pink & white flower wall. For future setups, or in addition to the Flower setup, use the frame in conjunction with our other artificial flowers, greenery, garlands and balloons! (see photos for examples)

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs and the panels about 7kg (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Colour:  Blush Pink, Cream, Peach and Green, Gold frame

Flowers: Peony, Rose, Hydrangea and Box hedge

What's included: 15 x Premium Peony Flower Wall Panels, 1 x Square Edge 2m x 1.5m Free Standing Flower Wall Frame, Cable Ties for attaching Panels 

Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. We highly recommend weighing down each base to avoid the frame being knocked or blown over, especially when fully weighted with flower panels/ decorations. E.g. tent pegs and sand bags (on grass) or sandbags on solid surfaces. Only use in areas sheltered from weather, do not use in windy conditions. It is the users' responsibility to asses the environment they are setting up in, secure the frame accordingly, and keep children safe.

Uses: Popular for both Indoor and Outdoor use in areas sheltered from weather. Be careful to distribute weight evenly, especially outside, and weight the base as per safety instructions above. 

How to make the Flower wall: Most popular set up is using 15 of our 60x40cm flower wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Flower Panels are fabric flowers with plastic mesh Backing. Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 180cm wide (including panels)

Frame Assembly: Easy click system means the frame can be assembled very quickly,  no tools needed to tighten the bolts. 
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Other Uses: This package is great value for creating a freestanding  flower wall. For future setups, or in addition to the flower setup, use the frame in conjunction with our other artificial flowers, greenery, garlands and balloons! (see photos for examples)

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs and the panels about 7kg (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Colour: White Flowers, Gold Mesh frame

What's included: 15 x Rose and Hydrangea Flower Wall Panels, 1 x Square Edge 2m x 1.5m Free Standing Flower Wall Frame, Cable Ties for attaching Panels 

Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. We highly recommend weighing down each base to avoid the frame being knocked or blown over, especially when fully weighted with flower panels/ decorations. E.g. tent pegs and sand bags (on grass) or sandbags on solid surfaces. Only use in areas sheltered from weather, do not use in windy conditions. It is the users' responsibility to asses the environment they are setting up in, secure the frame accordingly, and keep children safe.

Uses: Popular for both Indoor and Outdoor use in areas sheltered from weather. Be careful to distribute weight evenly, especially outside, and weight the base as per safety instructions above. 

How to make the Flower wall: Most popular set up is using 15 of our 60x40cm flower wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Flower Panels are fabric flowers with plastic mesh Backing. Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 180cm wide (including panels)

Frame Assembly: Easy click system means the frame can be assembled very quickly,  no tools needed to tighten the bolts. 
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Other Uses: This package is great value for creating a freestanding white flower wall. For future setups, or in addition to the white setup, use the frame in conjunction with our other artificial flowers, greenery, garlands and balloons! (see photos for examples)

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs and the panels about 7kg (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Colour: Various shades of green greenery panels, Gold frame

What's included: 15 x Rainforest Fern and Moss Greenery Wall Panels, 1 x Square Edge 2m x 1.5m Free Standing Flower Wall Frame, Cable Ties for attaching Panels 

Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. We highly recommend weighing down each base to avoid the frame being knocked or blown over, especially when fully weighted with greenery panels/ decorations. E.g. tent pegs and sand bags (on grass) or sandbags on solid surfaces. Only use in areas sheltered from weather, do not use in windy conditions. It is the users' responsibility to asses the environment they are setting up in, secure the frame accordingly, and keep children safe.

Uses: Popular for both indoor and outdoor use in areas sheltered from weather. Be careful to distribute weight evenly, especially outside, and weight the base as per safety instructions above. 

How to make the Greenery wall: Most popular set up is using 15 of our 60x40cm flower wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Greenery panels are plastic with mesh backing. Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 180cm wide (including panels)

Frame Assembly: Easy click system means the frame can be assembled very quickly,  no tools needed to tighten the bolts. 
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Other Uses: This package is great value for creating a freestanding greenery wall. For future setups, or in addition to the greenery setup, use the frame in conjunction with our other artificial flowers, greenery, garlands and balloons! (see photos for examples)

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs and the panels about 7kg (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Colour: Various shades of green greenery panels, Gold frame

What's included: 15 x Boxhedge with Grass Shoots & Flowers Greenery Wall Panels, 1 x Square Edge 2m x 1.5m Free Standing Flower Wall Frame, Cable Ties for attaching Panels 

Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. We highly recommend weighing down each base to avoid the frame being knocked or blown over, especially when fully weighted with greenery panels/ decorations. E.g. tent pegs and sand bags (on grass) or sandbags on solid surfaces. Only use in areas sheltered from weather, do not use in windy conditions. It is the users' responsibility to asses the environment they are setting up in, secure the frame accordingly, and keep children safe.

Uses: Popular for both indoor and outdoor use in areas sheltered from weather. Be careful to distribute weight evenly, especially outside, and weight the base as per safety instructions above. 

How to make the Greenery wall: Most popular set up is using 15 of our 60x40cm flower wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Greenery panels are plastic with mesh backing. Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 180cm wide (including panels)

Frame Assembly: Easy click system means the frame can be assembled very quickly,  no tools needed to tighten the bolts. 
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Other Uses: This package is great value for creating a freestanding greenery wall. For future setups, or in addition to the greenery setup, use the frame in conjunction with our other artificial flowers, greenery, garlands and balloons! (see photos for examples)

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs and the panels about 7kg (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Uses: Suitable for both Indoor and Outdoor use. Designed as a frame to be decorated. Be careful to distribute weight evenly if loading with decorations, especially outside and use sandbags if necessary. 

Colour: Gold

How to make a Flower wall or Greenery wall: Most popular set up is using 15 of our 60x40cm flower wall or greenery wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 1.5 meters wide

Try using with: Artificial Floral and Greenery Garlands or to hang Flower Wall and Greenery Wall panels. Looks Great with our other Iron Stand Frames and Centrepieces!
Assembly: Easy click system means the arch can be assembled very quickly, no tools needed to tighten the bolts.

Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Quality and Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. In a windy environment, we highly recommend weighing down each base to avoid the arch being knocked or blown over. E.g. tent pegs (on grass) or sandbags on solid surfaces.

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Colour: White

How to make a Flower wall or Greenery wall: Most popular set up is using 15 of our 60x40cm flower wall or greenery wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.

Material:  Light-weight, strong, hollow metal frames.

Size: 2 meters tall, 1.5 meters wide

Try using with: Artificial Floral and Greenery Garlands or to hang Flower Wall and Greenery Wall panels. Looks Great with our other Iron Stand Frames and Centrepieces!
Assembly: Easy click system means the arch can be assembled very quickly, no tools needed to tighten the bolts.
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts

Quality and Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. In a windy environment, we highly recommend weighing down each base to avoid the arch being knocked or blown over. E.g. tent pegs (on grass) or sandbags on solid surfaces.

Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.

Weight: Actual total weight of stand is 9kgs (product is listed at a slightly higher weight due to cube volume calculation for shipping)

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)

To be paired with our gold square mesh frame or our white square mesh frame

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

- Colour: Lavender Purple tones  

- Design: Delightfully cheerful, professional quality backdrop with mesh backing. Easy lock-in hole and spike connectors to join panels together (see photos). For extra security we suggest using small cable ties, especially when constructing large free hanging walls. Flowers can be fluffed out to appear fuller and can be pulled off and re-arranged if desired as they are on plastic spikes

- Use with: Looks great in conjunction with our other Purple Flowers! Try trailing the vine around the edge of the flower wall to create a decorative border!

Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)

To be paired with our gold square mesh frame or our white square mesh frame

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)

To be paired with our gold square mesh frame or our white square mesh frame

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)

To be paired with our gold square mesh frame or our white square mesh frame

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)

To be paired with our gold square mesh frame or our white square mesh frame

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)

To be paired with our gold square mesh frame or our white square mesh frame

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)

To be paired with our gold square mesh frame or our white square mesh frame

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)

To be paired with our gold square mesh frame or our white square mesh frame

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.